Thurrock Sexual Health Service
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Welcome To

Thurrock Sexual Health Service*

Providing a free, confidential sexual health service to the people of Thurrock

How Can We Help?

TEST AT HOME

LAUNCHING SOON this service will allow you to test yourself at home using our free STI testing kit and get your results by text.

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CONTRACEPTION

Find out more about the types of contraception we offer including the
eC-Card.

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APPOINTMENTS

Book, cancel or reschedule an appointment at our clinics.

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Our Locations

Working closely with Terrance Higgins Trust, Brook and Healthy Living Partnership we offer a range of sexual health services at our clinics and a number of retail pharmacies across Essex. Find details of our clinics and pharmacy venues below. If you don’t know the name of you can search for those that are near you.

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Service Information

What We Do

We provide a free, confidential, non-judgemental service available to the people of Thurrock regardless of sex, age, ethnic origin and sexual orientation.

Our expertise means everyone can expect appropriate, effective advice and care to the benefit their sexual health. Our clinics are run by a team of doctors, nurses and health advisers, offering the following services...

  • Testing and treatment for sexually transmitted infections (STIs/STDs)
  • HIV Testing
  • eC-Card Scheme (free condoms for young people).
  • Chlamydia screening
  • Pregnancy tests
  • Most forms of contraception
  • Emergency contraception/morning after pill
  • Deep implant removal
  • General sex advice, counselling and support

All our clinic sessions are accessed by appointment only, these can be booked by contacting the service Intelligence Centre.  You can find full details of our clinics by visiting the 'Our Locations' section.

The intelligence centre opening times:

  • Monday to Friday - 8 am to 8 pm (Closed bank holidays)
  • Saturday - 8 am to 1 pm

Call the Intelligence Centre today on 0300 303 9970

Out of hours

Seek advice from NHS 111, contact them by telephone on 111 or visiting NHS 111 Online 

We do reserve the right to change clinic the services available and clinic times/days without notice.

Working With Specialists

As well as providing the main adult services we are also working with a number of specialist organisations that bring their experience and expertise to our service.

Brook

Brook are the UK's leading provider of free and confidential sexual health services and advice specifically for young people under 25. They have over 50 years of experience working in partnership with young people and provide services for nearly 250,000 young people UK-wide, each year. Brooks website offers a wealth of information on all aspects of sexual health specifically for under 25s

 

Healthy Living Partnership (Retail Pharmacy)

Retail pharmacists represent a significant resource of expertise and offer local access to the service for their communities. Healthy Living Partnership will manage a group of retailers to provide a sexual health platform from their premises. This includes the provision of service information, Chlamydia testing & treatment and emergency hormonal contraception which is offered free for people up to 19 years old. They will also offer free condoms to young people 16-24yrs old via the eC-card scheme. 

Visiting Us

The service operates an appointment only system. Our intelligence centre acts as a single point of access for the service providing triage, appointment booking, signposting and STI results management. The intelligence centre operates Monday to Friday, 8 am to 8 pm and Saturday 8 am to 1 pm.

There is no need to feel embarrassed when you visit, our staff are used to testing for all kind of infections and will do their best to explain everything to you and make you feel welcome and at ease.

When you arrive at a clinic you will be asked for your name and some contact details.  You don't have to give your real name if you don't want to, but if you do it will be kept confidential.  You will then see a doctor or nurse who will explain everything to you and answer any question you have.  Many of the questions we get asked are covered in the FAQ's section.

To see what visiting a clinic might be like, check out the video clips below.

Service FAQ's

What happens at a clinic?

When you visit the service for the first time, you will usually be asked to fill in a form with your name and some contact details. If you want to be anonymous, you can be. You do not have to give your real name or tell staff who your GP is if you do not want to.

Sexual health services keep separate medical records and will only share information about you with your GP or other professionals if you agree to this. Even if you are under 18 they will keep your medical records confidential unless they think you are at risk of harm.

They won’t tell your parents or your GP unless you have given permission, or you are in danger and they have discussed this with you. If you prefer to see a doctor/nurse of a particular gender (e.g. female doctor), tell the receptionist when you book the appointment, or if it is a drop-in clinic tell them when you arrive. You can also take someone with you (such as your partner or a friend) if you wish.

Check out the short video's in the 'Visiting Us' section that shows you what a typical appointment visit may look like.  

How are tests taken?

If you need to be tested for sexually transmitted infections (STIs), you may need to provide a urine or blood sample.

Some tests require swabs to be taken from the genitals and, depending on what type of sex you have had, your throat and rectum. This can be a little uncomfortable but the clinical staff are experts at doing these tests so you are in good hands.

Some tests may require the doctor to look at your genitals. If you’re more comfortable with a doctor of the same sex, then you can ask for this.

What happens if I get a positive result?

Firstly - remember that almost all sexual infections are now treatable so you don't need to worry.

The service will contact you if you have a positive result, the nurse and doctor will give you advice and information on what to do next.  You may be offered counselling and other forms of support to help you cope with the fact that you have an STI, should you need it.

Fortunately, false-positive results are now extremely rare. Very occasionally tests can give a false-positive especially if the condition is very rare, so sometimes the clinic will ask you for a second sample to make sure the diagnosis is accurate.

What happens if I get a negative result?

Most negative results are highly accurate. However, some infections – like HIV, Syphilis and Hepatitis – may take up to 3 months to show on a blood test.

An initially negative result is still good news, but you may need to come back for a second test to be sure you're clear. Discuss this with the clinic staff when your tests are taken – they will be able to tell you if any tests will need to be repeated.

In the meantime, you should continue to practise safer sex using condoms and other barriers or stick to safer sex alternatives until all of your test results are back and you are certain that you are in the clear.

Even if all of your final tests are negative it’s time to think about how you protect yourself in the future. If you had a lucky escape this time, it might not be the same the next. Unless both you and your partner have been tested, are STI free and have been practising safer sex since being tested, you are at risk of STIs. 

Does the service provide fertility checks?

Thurrock Sexual Health Service does not cover pre fertility treatment screening for male or females.   Chlamydia testing as a pre fertility treatment screen is also not covered. 

What if I am under 16?

If you are under 16 you are still entitled to access confidential sexual health services.

Although the age of consent is 16, and we hope that young people do choose to wait until they are this age before becoming sexually active, we recognise that sometimes people may choose to have sex before then and it is important there are places they can go for advice and support where they will not be judged.  

Children under 13 are legally not able to consent to any sexual activity, and there are specific laws to protect young people of this age. There's a maximum sentence of life imprisonment for rape, assault by penetration and causing or inciting a child to engage in sexual activity.

Who is told about my visit to a clinic?

Your visit will be confidential, and what you discuss with us will not be told to anyone else.

Confidentiality may only be broken under very exceptional circumstances, for example if we believe there is a risk of abuse or harm to you or to others. If this does happen, the assessor will let you know what information you had told them that has concerned them, and who they are going to be passing the information on to.

What questions will I be asked?

You do not need to give all of your personal details; however we will ask for your initials, date of birth and postcode - but nothing will be sent to your home address.

We will also ask some questions about the kind of sex that you are having – this is to ensure that you are happy and that you can be offered further support if you need it. 

About

Our Values

Knowledge / Dedication / Credibility / Open-mindedness / Diversity

We want to be described

Respectful / Sensitive / Adaptable / Discreet / Innovative / Positive / Informative / Motivated / Inclusive

 

Provide is responsible for the delivery of the service in Thurrock, having run Essex Sexual Health Service for the last two years and previously the service in Mid-Essex we  have extensive experience of innovative sexual health delivery, geographical insight and specialist knowledge to ensure that all aspects of a focused, specialist and general service delivery are available, accessible, safe, efficient and responsive.

Our ambition is to provide a high-quality service across the county delivering a full range of sexual health services. The service will be characterised by:

  • Self-management
  • Friendly, warm welcome
  • Efficient processes
  • Promoting independence and positive health choices
  • Swift and responsive access
  • Choice
  • Use of technology
  • Clinical development and innovation
  • Assessment and triage

The service operates an appointments only system. No referral is required.

The sexual health service is commissioned by Thurrock Council. You can find more about Provide at their website.

 

* Details of the Sexual Health Services available in the Southend and other areas of Essex can be found by following the links below...

Working For Us

Provide has a reputation for quality, innovation and has big plans for the future. Key to this is their staff so they are always looking for quality people to join the organisation.

For more information and details of current vacancies visit Provide’s working for us page by clicking below.

What We Do

We provide a free, confidential, non-judgemental service available to the people of Thurrock regardless of sex, age, ethnic origin and sexual orientation.

Our expertise means everyone can expect appropriate, effective advice and care to the benefit their sexual health. Our clinics are run by a team of doctors, nurses and health advisers, offering the following services...

  • Testing and treatment for sexually transmitted infections (STIs/STDs)
  • HIV Testing
  • eC-Card Scheme (free condoms for young people).
  • Chlamydia screening
  • Pregnancy tests
  • Most forms of contraception
  • Emergency contraception/morning after pill
  • Deep implant removal
  • General sex advice, counselling and support

All our clinic sessions are accessed by appointment only, these can be booked by contacting the service Intelligence Centre.  You can find full details of our clinics by visiting the 'Our Locations' section.

The intelligence centre opening times:

  • Monday to Friday - 8 am to 8 pm (Closed bank holidays)
  • Saturday - 8 am to 1 pm

Call the Intelligence Centre today on 0300 303 9970

Out of hours

Seek advice from NHS 111, contact them by telephone on 111 or visiting NHS 111 Online 

We do reserve the right to change clinic the services available and clinic times/days without notice.

Working With Specialists

As well as providing the main adult services we are also working with a number of specialist organisations that bring their experience and expertise to our service.

Brook

Brook are the UK's leading provider of free and confidential sexual health services and advice specifically for young people under 25. They have over 50 years of experience working in partnership with young people and provide services for nearly 250,000 young people UK-wide, each year. Brooks website offers a wealth of information on all aspects of sexual health specifically for under 25s

 

Healthy Living Partnership (Retail Pharmacy)

Retail pharmacists represent a significant resource of expertise and offer local access to the service for their communities. Healthy Living Partnership will manage a group of retailers to provide a sexual health platform from their premises. This includes the provision of service information, Chlamydia testing & treatment and emergency hormonal contraception which is offered free for people up to 19 years old. They will also offer free condoms to young people 16-24yrs old via the eC-card scheme. 

Visiting Us

The service operates an appointment only system. Our intelligence centre acts as a single point of access for the service providing triage, appointment booking, signposting and STI results management. The intelligence centre operates Monday to Friday, 8 am to 8 pm and Saturday 8 am to 1 pm.

There is no need to feel embarrassed when you visit, our staff are used to testing for all kind of infections and will do their best to explain everything to you and make you feel welcome and at ease.

When you arrive at a clinic you will be asked for your name and some contact details.  You don't have to give your real name if you don't want to, but if you do it will be kept confidential.  You will then see a doctor or nurse who will explain everything to you and answer any question you have.  Many of the questions we get asked are covered in the FAQ's section.

To see what visiting a clinic might be like, check out the video clips below.

Service FAQ's

What happens at a clinic?

When you visit the service for the first time, you will usually be asked to fill in a form with your name and some contact details. If you want to be anonymous, you can be. You do not have to give your real name or tell staff who your GP is if you do not want to.

Sexual health services keep separate medical records and will only share information about you with your GP or other professionals if you agree to this. Even if you are under 18 they will keep your medical records confidential unless they think you are at risk of harm.

They won’t tell your parents or your GP unless you have given permission, or you are in danger and they have discussed this with you. If you prefer to see a doctor/nurse of a particular gender (e.g. female doctor), tell the receptionist when you book the appointment, or if it is a drop-in clinic tell them when you arrive. You can also take someone with you (such as your partner or a friend) if you wish.

Check out the short video's in the 'Visiting Us' section that shows you what a typical appointment visit may look like.  

How are tests taken?

If you need to be tested for sexually transmitted infections (STIs), you may need to provide a urine or blood sample.

Some tests require swabs to be taken from the genitals and, depending on what type of sex you have had, your throat and rectum. This can be a little uncomfortable but the clinical staff are experts at doing these tests so you are in good hands.

Some tests may require the doctor to look at your genitals. If you’re more comfortable with a doctor of the same sex, then you can ask for this.

What happens if I get a positive result?

Firstly - remember that almost all sexual infections are now treatable so you don't need to worry.

The service will contact you if you have a positive result, the nurse and doctor will give you advice and information on what to do next.  You may be offered counselling and other forms of support to help you cope with the fact that you have an STI, should you need it.

Fortunately, false-positive results are now extremely rare. Very occasionally tests can give a false-positive especially if the condition is very rare, so sometimes the clinic will ask you for a second sample to make sure the diagnosis is accurate.

What happens if I get a negative result?

Most negative results are highly accurate. However, some infections – like HIV, Syphilis and Hepatitis – may take up to 3 months to show on a blood test.

An initially negative result is still good news, but you may need to come back for a second test to be sure you're clear. Discuss this with the clinic staff when your tests are taken – they will be able to tell you if any tests will need to be repeated.

In the meantime, you should continue to practise safer sex using condoms and other barriers or stick to safer sex alternatives until all of your test results are back and you are certain that you are in the clear.

Even if all of your final tests are negative it’s time to think about how you protect yourself in the future. If you had a lucky escape this time, it might not be the same the next. Unless both you and your partner have been tested, are STI free and have been practising safer sex since being tested, you are at risk of STIs. 

Does the service provide fertility checks?

Thurrock Sexual Health Service does not cover pre fertility treatment screening for male or females.   Chlamydia testing as a pre fertility treatment screen is also not covered. 

What if I am under 16?

If you are under 16 you are still entitled to access confidential sexual health services.

Although the age of consent is 16, and we hope that young people do choose to wait until they are this age before becoming sexually active, we recognise that sometimes people may choose to have sex before then and it is important there are places they can go for advice and support where they will not be judged.  

Children under 13 are legally not able to consent to any sexual activity, and there are specific laws to protect young people of this age. There's a maximum sentence of life imprisonment for rape, assault by penetration and causing or inciting a child to engage in sexual activity.

Who is told about my visit to a clinic?

Your visit will be confidential, and what you discuss with us will not be told to anyone else.

Confidentiality may only be broken under very exceptional circumstances, for example if we believe there is a risk of abuse or harm to you or to others. If this does happen, the assessor will let you know what information you had told them that has concerned them, and who they are going to be passing the information on to.

What questions will I be asked?

You do not need to give all of your personal details; however we will ask for your initials, date of birth and postcode - but nothing will be sent to your home address.

We will also ask some questions about the kind of sex that you are having – this is to ensure that you are happy and that you can be offered further support if you need it. 

About

Our Values

Knowledge / Dedication / Credibility / Open-mindedness / Diversity

We want to be described

Respectful / Sensitive / Adaptable / Discreet / Innovative / Positive / Informative / Motivated / Inclusive

 

Provide is responsible for the delivery of the service in Thurrock, having run Essex Sexual Health Service for the last two years and previously the service in Mid-Essex we  have extensive experience of innovative sexual health delivery, geographical insight and specialist knowledge to ensure that all aspects of a focused, specialist and general service delivery are available, accessible, safe, efficient and responsive.

Our ambition is to provide a high-quality service across the county delivering a full range of sexual health services. The service will be characterised by:

  • Self-management
  • Friendly, warm welcome
  • Efficient processes
  • Promoting independence and positive health choices
  • Swift and responsive access
  • Choice
  • Use of technology
  • Clinical development and innovation
  • Assessment and triage

The service operates an appointments only system. No referral is required.

The sexual health service is commissioned by Thurrock Council. You can find more about Provide at their website.

 

* Details of the Sexual Health Services available in the Southend and other areas of Essex can be found by following the links below...

Working For Us

Provide has a reputation for quality, innovation and has big plans for the future. Key to this is their staff so they are always looking for quality people to join the organisation.

For more information and details of current vacancies visit Provide’s working for us page by clicking below.

HOW ARE WE DOING?

Let us know what you think of the service and find out how we are performing.

find out more

FRIENDS & FAMILY TEST

Complete the Friends & Family Test (FFT).

find out more

GOT A QUESTION?

We are happy to help with whatever question you might have about our service, your sexual health or relationships.

find out more

Latest News & Updates

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